Spa Policies

Cancellation Policy

It is recommended that you schedule your spa services as far in advance as possible so that Essential Skin and Beauty can meet your scheduling requests. Reservations are subject to availability and must be secured with a major credit card and a telephone number. Reservations can be made for services by calling (630) 832-7546. All service reservations must be guaranteed with a credit card. Same day services do not require a credit card to hold an appointment, but you will be asked to hold future appointments with a valid credit card.  You may still be assessed a cancellation fee for same day appointment cancellations or no shows and may be required to pay a deposit on to hold any future appointments.  As a courtesy to other guests and our service providers, we ask that you notify us a minimum of 24 hours in advance if you must reschedule or cancel your appointment.

 

Cancellations and rescheduled appointments within 12 hours will be assessed a $10 fee.  No-Shows and cancellations within 1 hour of the scheduled service are non-cancelable and are charged at full value. 

Cell Phone use

A spa is a place to get away from it all.  Please silence cell phones before coming into the spa.

Child Safety Policy

Children are only permitted in the treatment rooms when they are receiving a service. For safety reasons and insurance purposes, no child may accompany you while you are having a service. 
We love children but we do not have the facilities to care for children and we hope you understand we cannot assure their safety in a professional environment.  Children that are old enough to sit quietly may do so in the lounge area.  For the safety of your children and other patrons, we respectfully request that young children must be supervised at all times (whether they are receiving services or not) by the parent or person they arrive with until services are complete.
We understand that childcare is not always available and will be more than happy to reschedule an appointment to a time that meets your needs.   Your understanding is greatly appreciated.

 

Product Returns

Refunds are given for product purchases within 30 days of purchase.  Full Refunds may be given for unopened product only.  Open products must be more than 50% full in order to be returned and refunds will be issued as spa credit. 

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